Business Problem(s)

• On-time delivery was averaging about 75%
• No clear end-to-end visibility or process for transportation execution
• Lack of communication and following-up with carriers regarding expectations
• Methods of managing shipment changes and exceptions varied greatly within supplier company as did the roles and responsibilities of personnel
• Incomplete and incorrect customer master data

Objectives

• Obtain on-time delivery > 90% within the first 90 days
• Ensure carriers in routing guide are legitimate options
• Keep shipper in lower band of cost within routing guide
• Decrease the amount of brokers used and focus more on contracted carriers
• When brokers are used, they will be highly qualified and the entire process will be tracked, ensuring 100% compliance

Process

• Analyzed data and discovered potential root causes of on-time deliveries
• Made desired modifications to scorecards and reports
• Established a consistent process for:
  • Managing shipments & pickup and delivery windows
  • Calculating transit times and control modifications for those standards
  • Standard operating procedures, with clear roles and responsibilities
  • Exception management
• Leverage CarrierPoint solution for tendering, dispatch, scheduling and point of pickup and delivery
• Continuous monitoring of loads with no carrier secured to determine action required
• Leverage Transcore's tools to ensure 100% coverage
  • CarrierPoint
  • DAT Load Board / Get Loaded
  • Lane Makers / Rate Index
  • CarrierWatch
  • IntelliTrans Brokerage Services
• Following-up with carriers to drive on-time pickup and delivery
• Providing invoice auditing and payment services
• Providing continuous improvement analysis for cost and service

Results

On-Time Delivery:96%

Savings: $12.4MM of validated (by client's finance team)savings delivered in 10 months.